Screencast-O-Matic
Software

Screencast-O-Matic is a website that offers a reliable and easy-to-use screen recording tool. It allows users to capture their computer screen, webcam, and audio simultaneously in up to 4K resolution, making it great for creating educational, tutorial, and presentation videos. The website offers a variety of features, including editing tools, annotations, effects, and sharing options. Its user-friendly interface makes it accessible to everyone, from beginners to professionals. It offers multiple pricing options, including a free version that users can try before purchasing a subscription. Overall, Screencast-O-Matic is a valuable tool for anyone looking to create quality screencasts effortlessly.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • Latitude\Longitude
    37.751 / -97.822    Google Map

  • Traffic rank
    #5,906 Site Rank

  • Site age
    18 yrs old

  • Site Owner information
    Whois info

Traffic rank
#5,906
Site age
18 yrs
Location
United States
Popular Questions for Screencast-O-Matic
Newest job postings for Screencast-O-Matic
via CareerBuilder posted_at: 22 days agoschedule_type: Full-time
Join us now! With millions using our tools globally, Screencast-O-Matic is a leading SaaS provider helping education and business learn and communicate more effectively. Our software and services allow individuals and companies to create compelling and authentic solutions for learning and collaboration. Screencast-O-Matic is a privately held, profitable, and rapidly growing software company. Our... team is all virtual with headquarters located in Join us now!

With millions using our tools globally, Screencast-O-Matic is a leading SaaS provider helping education and business learn and communicate more effectively. Our software and services allow individuals and companies to create compelling and authentic solutions for learning and collaboration. Screencast-O-Matic is a privately held, profitable, and rapidly growing software company. Our... team is all virtual with headquarters located in Seattle, WA.

Technical Support Specialist (SaaS)

We're currently looking for an exceptional software technical support representative who can work remotely based in the United States. We take pride in providing superior support to our customers throughout the world. At Screencast-O-Matic, we strive to deliver both free and premium screen recording software that is easy and fun to use, and our Support Representatives are critical to realizing that mission.

What you will do
• Provide software application technical support to users on Windows, Mac, Chromebook and iOS.
• Provide software as a service (SaaS) technical support to users for our media management and hosting services.
• Prioritizing, processing, and resolving customer needs
• Educating customers on our products, including online tools and self-help tutorials
• Create detailed and straight forward internal and customer facing knowledgebase articles and help tips
• Evangelizing the Screencast-O-Matic brand through a deep understanding of our mission and products, and positively reflecting that brand to our customers
• Testing new features to make sure they are customer ready
Requirements

Requirements
• Must have support experience with a Software as a Service (SaaS) operation
• Our team provides support primarily via email, so excellent written communication skills, with ability to convey information clearly and accurately
• Experience in troubleshooting Windows and Mac operating system, audio and device issues
• Experience with iOS, Android, and/or ChromeOS
• Experience in troubleshooting Web Browser issues
• Ability to determine solutions to complex problems
• Advanced critical thinking skills.
• Desire to learn and develop a mastery of our software and services
• A passion for working with consumers and helping them achieve their goals
• Ability to work independently with minimal supervision
Nice to have
• Multilingual (preferred languages Spanish, French, German)
• Experience writing test plans and executing test cases
• Quality assurance methodologies
Show more details...
Search trends for Screencast-O-Matic
Related searches for Screencast-O-Matic